Return & Exchange Policy

At [Your Brand Name], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're happy to offer a return or exchange within 15 days of receiving your order, subject to the following conditions.

1. Return & Exchange Period

• You can request a return or exchange within 15 days of receiving your order.

• Requests submitted after 15 days will not be accepted.

2. Return & Exchange Conditions

To be eligible:

• Items must be unused, unworn, unwashed and in their original condition.

• Original tags, labels and packaging must be intact.

• Products must not have any signs of damage, alteration or misuse.

• Socks and other hygiene-sensitive products must be unopened and unused for hygiene reasons.

3. Shipping Charges

• Original shipping and delivery charges are non-refundable.

• Shipping charges will not be refunded under any circumstances, including returns.

• Return shipping costs are the customer's responsibility unless the item received is incorrect or defective.

4. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear pictures or videos. Our team will review your request and assist with a replacement or exchange.

5. Refund Process

• Once your returned item is received and inspected, you will be notified about the approval or rejection of your refund.

• Approved refunds will be processed through the applicable payment method.

• Refund processing time may vary depending on the payment method.

6. How to Request a Return or Exchange

To initiate a return or exchange, contact our customer support team through WhatsApp or email with your order number and reason for the request.

Important: We reserve the right to reject returns or exchanges that do not meet the conditions mentioned above.